Shipping & returns

For Canadian orders over $60 we offer a free shipping option at checkout!

 

Our Delivery Policy

We have partnered with Canada Post to provide you with fast and reliable service to anywhere in Canada. Just indicate the delivery address when you check out and we'll send you an email to confirm your order.

Merchandise can only be left in a secure location. If you're unavailable to receive delivery, the shipper will leave you a notification card to indicate how to obtain your order.

Delivery of oversized items to customers in certain remote locations may not be possible. In these instances, the Store will contact you to discuss the handling of your order.

Orders to small centres or remote locations may require extra shipping time. Most orders are shipped the same day the order is received or on the store's next business day following receipt of the order.

Availability

All shipments are subject to product availability. We do our best to ensure that all products on our site are in stock. If we are out of stock on an ordered item, you will be contacted regarding the products availability.

How to track your order

If you have any questions, regarding an order, call us at 1-866-739-2182 or send an email to wanderlust.vancouver@gmail.com
If, for some reason, we or the shipping service are unable to ship your complete order, we will contact you to find out how you wish to proceed.

Order Cancellation

If you wish to cancel an order, you must contact the store. If we have already processed your order, it may not be possible to cancel it.

 

Returns

 

Customer Service: We believe in it.

If you have an issue with something you have bought from us, please don’t hesitate to call us, at 1-866-739-2182 or send an email to to wanderlust.vancouver@gmail.com

So you have an idea of what we try and do, our policies are as follows.

Exchanges

If you bought the wrong bag, whether its size, color etc. and would like to exchange what you’ve bought for something else, please contact me and I will arrange to have the piece picked up and returned to us at our expense, so long as shipping was paid for along with the purchase. If the purchase was made using a free shipping option, it is your responsibility to package and pay for return shipping of the item to be exchanged. Once the piece has been received, we will apply your credit to the new piece you have chosen.

Returns

If you aren’t satisfied with your purchase, we offer a full refund for items that haven’t been used, are in new condition, and have all drop tags, packaging etc. We offer this refund if you contact us within 30 days of the purchase and make us aware of the return. Please have your receipt and item info ready. If the product cannot be brought back directly to our store, it is your responsibility to package and pay for shipping of the return. Whichever shipper is used to return the item, we would always recommend a tracking # and proof of delivery.

Warranty

All of the pieces on our site are backed by the various manufacturers warranties. We have outlined the basics of the warranty on the products page. If you would like more details on the various warranties, please contact us at the above phone # or email address. Or alternately contact the Manufacturer directly. If you believe you have bought merchandise that needs service under the manufactures warranty, please contact either ourselves, or the manufacturer directly so that we can proceed on how best to look after your warranty claim.